Support Specialist
Support Specialist
The Support Specialist serves as the on-site technology presence for all client campuses and the corporate office. This role provides comprehensive support to students, faculty, and staff to ensure seamless operation of all technology services, including Audio/Video/Conference systems, printers, copiers, and standard laptops and software.
Success in this role depends on delivering proactive IT support with a customer-first approach, managing support tickets effectively, and maintaining the reliability of IT systems across multiple locations. The ideal candidate demonstrates enthusiasm for technology, a genuine commitment to learning, and the ability to maintain composure under pressure in a fast-paced educational environment.
Multi-Campus Coverage
This role requires travel between all client campuses to provide in-person support as needed. Campuses served include:
Key Responsibilities
- Provide personalized, high-quality technical support via phone, email, or in person to meet the diverse needs of students and staff across all campuses
- Monitor and address student satisfaction, coordinating solutions and escalations with a focus on positivity and professionalism
- Stay current with technology relevant to the institution and uphold organizational policies and procedures
- Document all interactions with students and staff for reporting and tracking purposes
- Meet established internal and external service level agreements
- Travel to client campuses to provide in-person support as needed
- Maintain availability to provide support during shifts between 8:30 AM and 9:30 PM on weekdays and weekends as part of an on-call rotation
Required Skills and Experience
- Proficiency in Learning Management Systems (LMS), preferably Canvas by Instructure
- Exceptional multitasking abilities and capacity to thrive in a fast-paced, dynamic environment
- Ability to understand user needs and translate them into practical, accessible solutions
- Strong prioritization skills and ability to manage competing demands effectively
Compensation and Benefits
About Our Client
Our client is dedicated to providing excellence in education. Their mission is to deliver quality distance and on-site education, realistic laboratory experiences, and hands-on training in industry-appropriate facilities. They empower students to develop professional skills, exhibit exemplary personal behaviors, and demonstrate the reliability needed to succeed in entry-level employment.
In a multi-campus educational environment, a great Support Specialist is not just an IT technician. They are the person every student and faculty member trusts to make the technology work when it matters. That requires technical skill, patience, and the ability to stay composed when everyone around you is not.
Need to Hire?
Excelon Associates recruits operations, technology, and student support professionals for higher education institutions, technical schools, and trade school groups across the country. We identify candidates who combine technical competency with the communication skills and service orientation that educational environments demand.
Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.
Need to Hire a Support Specialist?
Excelon Associates recruits technology support and student services professionals for higher education institutions and trade school groups nationwide. Retained executive search since 2007. Headquartered in Asheville, NC.