Director of Enrollment (Remote Team) – Sample Job Description
The Director of Enrollment (Remote Team) is responsible for overseeing a remote team of admissions representatives, ensuring effective management of leads, campaigns, and enrollment processes. This role requires a dynamic leader who can monitor employee performance, manage team activities, and collaborate with the marketing team to optimize enrollment strategies.
Location Requirement: This position must be based in either Atlanta, GA, or Miami, Delray, or Orlando, FL.
Monitor Employee Performance:
- Check in with remote admissions staff via video calls or messaging platforms.
- Review daily reports and metrics to ensure goals are being met.
- Provide immediate feedback and support as needed.
Team Management:
- The Director of Enrollment (Remote Team) will manage the distribution of new leads to admissions representatives.
- Monitor the activity of admissions representatives.
- Oversee Speed to Lead processes.
- Address any issues with lead quality or volume.
- Ensure clear communication of admissions policies and procedures.
- Update Verity systems with new data.
- Ensure data integrity and accuracy.
- Conduct virtual team meetings to review performance, address issues, and share updates.
- Provide training and development sessions for admissions staff.
- Review weekly performance reports and KPIs for each team member.
- Identify trends and areas for improvement.
- Hold daily meetings with Admissions Representatives.
- Hold weekly stitch-in meetings with respective campus staff (online & ground campuses).
Campaign Management:
- The Director of Enrollment (Remote Team) will collaborate with the marketing team to review and refine ongoing campaigns.
- Adjust strategies based on performance data and feedback.
- Prepare for upcoming marketing campaigns in collaboration with the marketing team.
- Review the performance of past campaigns and apply learnings to future efforts.
Enrollment Management:
- Review the admissions pipeline to ensure steady progress and identify trends.
- Identify and address any bottlenecks in the process.
- Analyze monthly performance data to evaluate the effectiveness of admissions strategies.
- Prepare detailed reports highlighting successes, challenges, and areas for improvement.
Staff Performance Reviews:
- Conduct one-on-one performance reviews with admissions staff.
- Set goals and development plans for each team member.
Reporting:
- Prepare and present monthly and end-of-term reports to senior management, highlighting key metrics and performance outcomes.
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