Admissions Representative – Sample Job Description
Excelon Associates is seeking several Admissions Representatives for a great opportunity in Dallas, TX.
As an Admissions Representative, you’ll help prospective students decide if enrolling is the right choice for their education.
Daily Activities & Responsibilities Include:
- Quickly become a subject-matter expert through continuous process and product knowledge improvement.
- Proactively engaging prospective students in a goal-oriented, metrics-driven environment.
- Work effectively, and efficiently, as a team to ensure the best working practices are developed and utilized.
- Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students.
- Provide a high-touch experience for students, while encouraging the pursuit of their educational goals.
- Utilize a collaborative approach connecting students with experts to resolve student concerns.
- Contacting new and prospective students through the phone and email for admissions interviews.
- Answering inbound phone calls from new and prospective students.
- Building positive relationships with our online and campus-based prospective students so you can understand their motivations and interests and then guide them through the decision if the school is the right option.
- Making outbound calls to “leads” that the school receives each day. Lots of outbound calling.
- Helping new students complete enrollment documents by answering questions and explaining policies and procedures.
- For students that might qualify, referring them to the financial aid department or connecting them with other services, as needed.
- Being the ultimate ambassador, representing our school professionally whether you are on campus or out and about.
What you bring:
- Demonstrated ability to offer world-class customer service, and a passion to go above and beyond customer expectations.
- Excellent verbal and written communication skills via phone, text, and email.
- Ability to be adaptable in a fast-paced dynamic environment.
- Goal-oriented and competitive, setting and achieving personal and team goals.
- Flexible to work various shifts, which include nights and weekends.
- Outgoing, friendly, and positive attitude (e.g. “The glass is half full”).
- Strong phone and data entry skills.
- Confidence, driven for success, and self-motivation.
- Well-organized with high attention to detail.
- Strong listening skills with compassion for others.
- Ability to follow established processes, scripts, presentations, and policies.
- A clear voice that is understandable over the phone.
- High ethical standard.
- Team player and willing to receive constructive and critical feedback.
www.excelonassociates.com
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Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.
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