Open Role · Higher Education Admissions
Admissions Representative (Online), Orlando, FL
A private university client is hiring an Admissions Representative for its online division, a full-time role based in Orlando, Florida that owns the recruiting function from first inquiry through enrollment, promoting the institution as a school of choice. A search conducted by Excelon Associates.
Admissions Representative (Online) Role Overview
Excelon Associates is conducting a search on behalf of a private university client for an Admissions Representative supporting the client's online division, based in Orlando, Florida. The Representative is responsible for all recruiting functions and for promoting the institution as a school of choice to interested candidates, generating prospective inquiries by attending various events and ensuring candidates are properly informed about courses and options.
What does an Admissions Representative do? An Admissions Representative guides prospective college students from first inquiry to enrollment. The role interviews candidates to gauge interest and qualifications, manages leads from multiple sources, communicates program details, keeps accurate records of calls, interviews, and enrollments, completes enrollment paperwork, and recommends qualified students for admission.
This is a high-volume, metrics-driven seat. The Representative contacts prospective students by phone, making at least 100 phone calls per day, works across multiple communication technologies, and partners with the Registrar to confirm qualifications, including tracking high school diplomas and GED transcripts. Admissions professionals often follow standards of good practice published by the National Association for College Admission Counseling (NACAC), applied here to an online student population where responsiveness and accurate information decide outcomes.
Key Responsibilities
Student Recruitment
- Interview prospective students to determine interest in attending the institution.
- Contact prospective students by phone, making at least 100 phone calls per day.
- Use multiple technologies to communicate with prospective students.
- Determine whether prospective students have the desire and qualifications to attend.
Lead and Pipeline Management
- Organize and manage assigned leads generated through multiple sources.
- Meet or exceed conversion standards for Admissions.
- Communicate all details related to each student's program of interest.
- Keep accurate records of calls made, interviews conducted, and enrollments generated.
Enrollment and Compliance
- Recommend qualified prospective students for admission.
- Accurately complete all paperwork associated with the enrollment process.
- Request, track, and accurately document receipt of high school diplomas and GED transcripts.
- Work with the Registrar to determine whether prospective students meet qualifications to attend.
Qualifications
Education and Experience
- Completed Associate's degree or higher.
- Experience working in a metrics-driven or customer service environment.
Skills and Availability
- Ability to multitask in a fast-paced environment.
- Ability to adapt to new and rapidly changing situations.
- Ability to work extended hours, including evenings and Saturdays, to meet business objectives.
Benefits
Core Benefits
- Medical, dental, and vision insurance coverage.
- 12 paid holidays, paid time off, and a paid volunteer day.
- 401(k) with employer matching.
- Short-term life insurance, with supplemental life insurance options.
- Growth opportunities and a talent referral program.
- Education assistance and professional development benefits.
- Paid day off on your birthday for full-time employees after two years.
No-Cost Benefits
- Group life insurance and long-term disability coverage.
- MetLaw discount legal assistance services.
- TicketsAtWork exclusive entertainment and services discounts.
Who Thrives as an Online Admissions Representative
This role rewards energy and consistency. The strongest candidates are comfortable making 100 or more calls a day, switching between phone, text, and email, and keeping their pipeline organized while the pace stays high.
It is also a listening seat. People who do well here interview prospective students with genuine curiosity, match program details to each student's goals, and give accurate answers rather than easy ones.
Finally, the details count. Conversion standards, clean records, complete enrollment paperwork, and transcript tracking with the Registrar all separate a good month from a bad one, so the best fit treats accuracy as part of the job, not an afterthought.
About Excelon Associates and the Client
Excelon Associates is a retained executive search firm founded in 2007, headquartered in Asheville, North Carolina, with offices in Boca Raton and Delray Beach, Florida, and a dedicated recruitment practice across higher education. This search is being conducted by Excelon Associates on behalf of a private university client.
The client fosters a community devoted to academic excellence, innovation, and human development, supported by a culture of teamwork, respect, and ongoing learning. Employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education. You can browse current open roles, review recent campaigns, or explore the firm's higher education recruitment practice.
Frequently Asked Questions
Where is this Admissions Representative role based?
The role is based in Orlando, Florida, and supports the client's online division, recruiting students into online programs.
How is performance measured?
Representatives work to conversion standards for Admissions, supported by daily phone activity of at least 100 calls, organized lead management, and accurate records of calls, interviews, and enrollments.
Who is the employer, and who is running the search?
The employer is a private university with a campus in Orlando, Florida. The search is being conducted by Excelon Associates, and all inquiries and applications should be directed to Excelon Associates. The client's identity is shared with qualified candidates during the recruiting process.
What experience is required?
A completed Associate's degree or higher plus experience in a metrics-driven or customer service environment, with the ability to multitask in a fast-paced setting and adapt to rapidly changing situations.
What are the schedule expectations?
This is a full-time position. The Representative should be able to work extended hours, including evenings and Saturdays, to reach prospective students and meet business objectives.
How do I apply?
Apply directly through the live posting using the Apply Now button, or submit your resume and a brief statement of interest to Excelon Associates. All inquiries are held in confidence.
Is this an equal opportunity search?
Yes. Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.
How to Apply for This Admissions Representative Role
This search is being conducted by Excelon Associates on behalf of a private university client in Orlando, Florida. Interested candidates should submit a resume and a brief statement of interest to Excelon Associates. All inquiries are held in confidence.
Apply NowThe client is an equal opportunity employer and values all applications. Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.
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