Open Role · Higher Education Admissions
Admissions Representative, Lakeland, FL
A private university client is hiring an Admissions Representative at its Lakeland, Florida campus, a full-time, 100% on-site role that owns the recruiting function from first inquiry through enrollment. This opening is tied to a pending new training class starting in Fall 2026. A search conducted by Excelon Associates.
Admissions Representative Role Overview
Excelon Associates is conducting a search on behalf of a private university client for an Admissions Representative in Lakeland, Florida. The Representative is responsible for all recruiting functions and for promoting the institution as a school of choice to interested candidates, generating prospective inquiries by attending various events and ensuring candidates are properly informed about courses and options. The position is 100% on-site, with work-from-home not available, and this opening is tied to a pending new training class starting in Fall 2026.
What does an Admissions Representative do? An Admissions Representative guides prospective college students from first inquiry to enrollment. The role interviews candidates to gauge interest and qualifications, manages leads from multiple sources, communicates program details, keeps accurate records of calls, interviews, and enrollments, completes enrollment paperwork, and recommends qualified students for admission.
This is a metrics-driven seat in a fast-paced, high-energy call center environment. The Representative contacts prospective students by phone, voicemail, text, and email, works to conversion standards, and partners with the Registrar to confirm qualifications, including tracking high school diplomas and GED transcripts. Degrees must come from institutions accredited by regional or national accrediting bodies approved by the U.S. Department of Education, and admissions professionals often follow standards of good practice published by the National Association for College Admission Counseling (NACAC).
Key Responsibilities
Student Recruitment
- Interview prospective students to determine interest in attending the institution.
- Contact prospective students by phone, voicemail, text, and email.
- Use multiple technologies to communicate with prospective students.
- Determine whether prospective students have the desire and qualifications to attend.
Lead and Pipeline Management
- Organize and manage assigned leads generated through multiple sources.
- Meet or exceed conversion standards for Admissions.
- Communicate all details related to each student's program of interest.
- Keep accurate records of calls made, interviews conducted, and enrollments generated.
Enrollment and Compliance
- Recommend qualified prospective students for admission.
- Accurately complete all paperwork associated with the enrollment process.
- Request, track, and accurately document receipt of high school diplomas and GED transcripts.
- Work with the Registrar to determine whether prospective students meet qualifications to attend.
Qualifications
Education
- Completed Associate's degree or higher.
- All degrees must be from institutions accredited by regional or national accrediting bodies approved by the U.S. Department of Education.
- Foreign transcripts may be acceptable in some cases and require translation and an equivalency evaluation by a recognized agency.
Experience and Availability
- Experience working in a metrics-driven or customer service environment.
- Ability to thrive as a team player in a fast-paced, high-energy call center environment.
- Ability to work extended hours, including evenings and Saturdays, to meet business objectives.
Benefits
Core Benefits
- Medical coverage, including HSA and FSA options (dependent and health care).
- Dental and vision insurance.
- 12 paid holidays, paid time off, and a paid volunteer day.
- 401(k) with 50% employer matching.
- Short-term disability and life insurance, with supplemental life insurance options.
- Growth opportunities, education assistance, and professional development benefits.
No-Cost Benefits
- Group life insurance.
- Long-term disability coverage.
- Talent referral program.
- TicketsatWork discount entertainment program.
- Paid day off on your birthday for full-time employees after two years.
Who Thrives as an Admissions Representative
This role rewards energy and follow-through. The strongest candidates work a lead list across phone, voicemail, text, and email without letting anyone slip, and they bring the same enthusiasm to the last call of the day as the first.
It is also a team seat. People who do well here thrive in a fast-paced, high-energy call center alongside teammates, celebrate each other's enrollments, and treat conversion standards as a shared scoreboard.
Finally, accuracy carries the enrollment. Complete paperwork, documented transcripts, and clean records with the Registrar separate a confirmed start from a lost one, so the best fit sweats the details, including evenings and Saturdays when prospective students are actually reachable.
About Excelon Associates and the Client
Excelon Associates is a retained executive search firm founded in 2007, headquartered in Asheville, North Carolina, with offices in Boca Raton and Delray Beach, Florida, and a dedicated recruitment practice across higher education. This search is being conducted by Excelon Associates on behalf of a private university client.
The client's Lakeland campus fosters a community devoted to academic excellence, innovation, and human development, supported by a culture of teamwork, respect, and ongoing learning. Employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education. You can browse current open roles, review recent campaigns, or explore the firm's higher education recruitment practice.
Frequently Asked Questions
Where is this Admissions Representative role based?
The role is based in Lakeland, Florida, at the client's campus.
Is remote work available?
No. The position is 100% on-site at the Lakeland campus, and work-from-home is not available.
Who is the employer, and who is running the search?
The employer is a private university with a campus in Lakeland, Florida. The search is being conducted by Excelon Associates, and all inquiries and applications should be directed to Excelon Associates. The client's identity is shared with qualified candidates during the recruiting process.
What experience is required?
A completed Associate's degree or higher from an institution accredited by a regional or national accrediting body approved by the U.S. Department of Education, plus experience in a metrics-driven or customer service environment and the ability to thrive in a fast-paced call center team.
When does this role start?
This opening is tied to a pending new training class starting in Fall 2026, so interested candidates are encouraged to apply early to be considered for the class.
How do I apply?
Apply directly through the live posting using the Apply Now button, or submit your resume and a brief statement of interest to Excelon Associates. All inquiries are held in confidence.
Is this a full-time position?
Yes, this is a full-time position.
Is this an equal opportunity search?
Yes. Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.
How to Apply for This Admissions Representative Role
This search is being conducted by Excelon Associates on behalf of a private university client in Lakeland, Florida. Interested candidates should submit a resume and a brief statement of interest to Excelon Associates. All inquiries are held in confidence.
Apply NowThe client is an equal opportunity employer and values all applications. Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.
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