The Director of Student Success is responsible for the strategic direction and operational effectiveness of the Student Services department on the assigned campuses in support of the University’s mission and objectives.
He or she will provide leadership and oversight of the day-to-day campus operations/activities related to a comprehensive student affairs program and other activities that support student success.
The Director will deliver a world-class student experience that results in exceptional academic outcomes and high student satisfaction as measured by licensure pass rates, retention and persistence, completion rates, and satisfaction surveys. Together with the Vice President of Student Administration and other Directors of Student Services, the Director will work to ensure standardized, seamless student navigation through the university’s non-academic departments as the student progresses through the matriculation, attendance, and alumnus phases of the student lifecycle.
The Director will be a visible and student-facing position and will have the ability to effectively support and foster a culturally diverse student and the University community. All positions within Student Services functions will be campus-based unless specifically granted an exception per the remote work policy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Student Conduct and Grievances:
OTHER DUTIES AND RESPONSIBILITIES
Perform other duties and responsibilities that management may deem necessary from time to time.
Regular travel is required to oversee direct and indirect reports and to collaborate with other campuses and departments to ensure consistency and quality of services.
POSITION IN ORGANIZATION REPORTS TO:
Vice President, Student Administration
This position will directly supervise the advising and events management teams at the assigned campuses. The Director will also indirectly supervise local campus teams within the Administration, Enrollment, Admissions, Financial Aid, Registrar, Career Services, and Alumni Relations teams.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function.
Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE