Director of Student Services

  • Full Time
  • Phoenix, AZ

Director of Student Services – Phoenix, AZ

Position Summary: The role involves coordinating, managing, and supervising the activities of Student Services personnel dedicated to assisting and serving students.


  • Ensure compliance with local and national laws, regulations, and standards related to student service practices, maintaining up-to-date knowledge and practical application.
  • Lead retention efforts, ensuring the achievement of retention budgets.
  • Develop, implement, and enforce student policies and procedures that promote student learning and support the educational program.
  • Manage the Ability to Benefit program, adhering to all relevant regulations and procedures.
  • Oversee the calculation, tracking, and advising of students on Standards of Academic Progress.
  • Hire, train, conduct performance reviews, supervise, and support all student services staff.
  • Develop and maintain student assistance programs in areas like housing, academic and personal counseling, transportation, and coping skills.
  • Maintain accurate student attendance, academic, and financial records for audits.
  • Prepare and submit weekly and/or monthly reports as required.
  • Analyze reports to identify potential problems and solutions.
  • Attend semi-annual graduation ceremonies mandatorily.
  • Perform other duties as assigned.

Education and Experience:

  • Required: Bachelor’s degree from a four-year college or university and a minimum of two years of related experience.
  • Preferred: Bachelor’s degree and a minimum of ten years of related experience.

People Responsibilities:

  • Direct supervision of employees in the Student Services Department.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Physical Environment:

  • Work primarily in a temperature-controlled office environment.
  • Frequent sitting at a desk or computer terminal.
  • Use of calculators, keyboards, telephones, and other office equipment.
  • May involve stooping, bending, twisting, and reaching.
  • Some tasks may be performed in classroom or shop environments.

Other Duties:

  • This job description is not exhaustive and may be subject to changes in activities, duties, or responsibilities as needed, with or without notice.

Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.