Director of Student Services


  • Full Time
  • Phoenix, AZ

Director of Student Services – Phoenix, AZ

Position Summary: The role involves coordinating, managing, and supervising the activities of Student Services personnel dedicated to assisting and serving students.

Responsibilities:

  • Ensure compliance with local and national laws, regulations, and standards related to student service practices, maintaining up-to-date knowledge and practical application.
  • Lead retention efforts, ensuring the achievement of retention budgets.
  • Develop, implement, and enforce student policies and procedures that promote student learning and support the educational program.
  • Manage the Ability to Benefit program, adhering to all relevant regulations and procedures.
  • Oversee the calculation, tracking, and advising of students on Standards of Academic Progress.
  • Hire, train, conduct performance reviews, supervise, and support all student services staff.
  • Develop and maintain student assistance programs in areas like housing, academic and personal counseling, transportation, and coping skills.
  • Maintain accurate student attendance, academic, and financial records for audits.
  • Prepare and submit weekly and/or monthly reports as required.
  • Analyze reports to identify potential problems and solutions.
  • Attend semi-annual graduation ceremonies mandatorily.
  • Perform other duties as assigned.

Education and Experience:

  • Required: Bachelor’s degree from a four-year college or university and a minimum of two years of related experience.
  • Preferred: Bachelor’s degree and a minimum of ten years of related experience.

People Responsibilities:

  • Direct supervision of employees in the Student Services Department.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Physical Environment:

  • Work primarily in a temperature-controlled office environment.
  • Frequent sitting at a desk or computer terminal.
  • Use of calculators, keyboards, telephones, and other office equipment.
  • May involve stooping, bending, twisting, and reaching.
  • Some tasks may be performed in classroom or shop environments.

Other Duties:

  • This job description is not exhaustive and may be subject to changes in activities, duties, or responsibilities as needed, with or without notice.

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Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.