Director of Admissions (Confidential)

  • Full Time
  • New Haven, CT

Job Summary:
The Director of Main Campus Admissions provides leadership, management, and planning for all members of the main campus admissions team. This position is responsible for overseeing new student recruitment, retention, student file completion, and fostering interdepartmental collaboration, coaching, and communication. The Director of Main Campus Admissions provides leadership and oversight to build the student population through recruitment and outreach efforts, effective communication, coordinated enrollment strategies, and the development and supervision of all main campus admissions associates.

This person also is also responsible for tracking file completion and retention metrics and then using this data to help create and implement strategies and practices designed to increase student file finalization, enrollment, retention, and graduation rates.

This role requires a high level of organization and attention to detail as well as excellent management, communication, listening customer service, and public speaking skills. These role responsibilities are largely carried out using independent judgment and problem-solving, while always serving as an agent, representative, or spokesperson for the University.

Essential Functions:

  • Provide strong leadership in developing, overseeing, and maintaining effective student-centered recruitment, outreach, and enrollment navigation processes for potential students, meeting recruitment, admission, and registration goals of the University.
  • Provide leadership for planning and executing outreach and recruitment events, such as  college fairs and high school campus visits
  • Manages and assists in the relationship development process for all students, including coordinating outreach for missing documents, missing classes and communicating important information about next steps and financial aid statuses to prospective and returning students.
  • Tracks, manages and reports on overall student file completion and enrollment metrics for the department and individual team members.
  • Sets priorities for outreach and provides coaching and assistance for all members of the main campus admissions team.
  • Develop and foster a creative, dynamic, and productive team culture that delivers excellent customer service and personal attention to students and parents.
  • Oversee the development and management of the outreach and enrollment navigation departmental budget.
  • Facilitates weekly team and floor-wide meetings to address best practices and strategies. 
  • Support the mission, vision, and values of the University and attend events and meetings Oversee international application and advising process Takes initiative to make meaningful recommendations that provide best practices and/or processing improvements
  • Recordkeeping responsibilities include managing the data entry of student information to ensure full and proper documentation for compliance and excellent student service as well as tracking individual and team metrics related to the enrollment processes.
  • Understand all applicable policies, procedures, regulations and laws regarding higher education enrollment, retention and financial aid.
  • Applies and maintains correct knowledge of laws applicable to the job duties of this position.
  • Performs daily in a manner to avoid any liabilities to the University.
  • Consistently safeguards private and confidential information at all times.
  • Performs other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

  • Bachelor’s degree is required; Masters preferred, however, an equivalent combination of education, experience or training can be substituted for the bachelor’s degree.
  • Minimum of 5 years of experience in higher education administration is desired. 
  • Minimum of 2 years of supervisory experience is preferred.
  • Demonstrated ability to lead a team of higher education professionals and build positive working relationships within a campus community and with external partners.
  • Superior public relations and communication skills. 
  • Excellent organizational and interpersonal skills. 
  • Excellent PC skills and proficiency in Microsoft Office, internet applications and database software are a must, preferably Campus Nexus expertise.
  • Must be a self-starter with the ability to multitask. 
  • Must be able to work in a team-oriented, objected-focused environment.

Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.